Head of Retail for Koorong

Oversee and lead the day-to-day operations of Koorong’s national store network, ecommerce platform, in-store cafes, and future retail development projects.....

Lead the Transformation of Australia’s Largest Christian Retailer

Koorong is undergoing a significant transformation—reimagining our stores, evolving our brand, and shaping the future of Christian retail in Australia. With over 45 years of heritage and more than 15 physical locations and a significant online business, we are now seeking a dynamic and visionary Head of Retail to take the reins of our store network, ecommerce operations, cafes, and store development strategy.

Reporting directly to the CEO, this is a rare opportunity to join a new and growing leadership team and make a meaningful impact—fast. We’re looking for a transformational leader who combines strategic thinking with hands-on retail expertise and thrives on creating supportive team experiences that spans retail operation.

This role will be instrumental in delivering operational excellence, improving commercial performance, and creating a new chapter for Koorong retail.

Your Responsibilities:

• Oversee and lead the day-to-day operations of Koorong’s national store network, ecommerce platform, in-store cafes, and future retail development projects.
• Drive commercial outcomes through strong budget management, P&L accountability, labour controls, and performance analytics.
• Partner with the CEO and broader leadership team to build a retail capability model and deliver budgets aligned with strategic transformation goals.
• Design and deliver a store-of-the-future roadmap, from where we have been to where we could go, including store format innovation, customer experience design, and digital integration.
• Lead retail change initiatives from concept through to execution—bringing energy, speed, and clear communication.
• Inspire and coach a team of faithful retail leaders and team members across Australia.
• Collaborate cross-functionally with Buying, Marketing, Supply Chain, Technology, and Finance to deliver seamless customer and team experiences.
• Be a visible cultural leader—sharing stories, celebrating wins, and bringing our mission to life at every level of the business.

About You:

• A committed Christian, aligned with the mission and values of Koorong.
• Proven experience in a senior omnichannel retail leadership role.
• Experience working in medium sized retail enterprise/s and demonstrated ability to manage and drive growth across multiple stores.
• A dedicated leader who invests time and effort in nurturing their team and attentively addresses the business's needs.
• Exceptional leadership and change management capability, with a track record of delivering transformational results at pace.
• Strong understanding of retail operations including store development, workforce planning, labour efficiency, and customer experience journey flow.
• Commercially astute with strong budgeting, forecasting, and reporting skills.
• Excellent communicator and storyteller—capable of inspiring teams, influencing peers, and presenting clearly at all levels.
• Has full Australian working rights.

What in it for you?

• A purpose-driven leadership role with national impact.
• The opportunity to be part of a major organisational transformation.
• Team discounts and benefits through our Koorong Employee Benefits Program.
• A supportive, faith-filled workplace, where your leadership can make a real difference.

To Apply:

If you feel faithfully called, please send your resume and a cover letter outlining why you’re the right person to lead this transformation via the 'Apply to this Job' button below.