Customer Engagement Officer

Ensure all incoming calls and referrals are monitored and actioned promptly, and handled in alignment with our values of integrity, justice, compassion and excellence.....

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!

Full Time position based in Winston Hills/Macquarie Park (hybrid options possibly available after training).

Do you have excellent customer service skills and a passion for helping people? We are looking for an outstanding Customer Engagement Officer (known internally as In-Take Home Care) to provide excellent service to prospective new clients and their families. You will ensure all incoming calls and referrals are monitored and actioned promptly, and handled in alignment with our values of integrity, justice, compassion and excellence. You will have excellent computer skills and knowledge of Aged Care is preferred. 

As a Customer Engagement Officer, you will:

• Establish trust with prospective clients 

• Guide clients through various Aged Care Services - government websites and portals 

• Have a comprehensive knowledge of Anglicare's products and services (training on will be provided)

• Recommend services and products tailored to the client’s needs

• Ensure exceptional customer service through the various channels 

• Ensure a seamless client experience from sales intake to consultation 

• Work collaboratively with a multi-disciplinary team

• Clear and concise written, and verbal communication 

About You:

• Certificate III in Aged Care/Community Services or equivalent

• Previous experience in Home Care/Community Sector

• Ability to establish and maintain excellent working relationships and demonstrated customer service skills 

• Knowledge of Government subsidised aged care services 

• Strong commitment to making a difference for older Australians 

Want to join? We offer:

• Flexible, supportive work environment that provides the opportunity to do your best the most rewarding work of your life

• Opportunities for career progression, professional development and training

• Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment

• Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program

• Fitness Passport with discounts to over 800 gyms for you and your family

• Tax benefits through salary packaging options as a not-for-profit organisation

• A safe and healthy workplace culture

• A fun, supportive, and engaged team

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened.

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.

Applicants are encouraged to apply as soon as possible as applications may close prior to the closing date.

Job Requirements

Full Time position based in Winston Hills (hybrid options available after training).

Applications close on: 04/06/2025